Hillary Townsend's Portfolio
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Instructional Design

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Storyboards


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Shake, Rattle, and Roll: Earthquake Safety at Home


In an effort to mitigate risk to itself and its customers, Company X - a residential earthquake insurance provider, wished to create an eLearning module that promoted basic earthquake safety and preventative measures. By providing this training to their customers upfront, Company X wanted to ensure that they would implement basic earthquake safety in the event of an event and begin to take preventative steps at home before an earthquake occurs. To incentivize their customers to take the course, customers are provided with a certificate which offers a premium reduction upon completion. 
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Audience: Targeted toward Company X's customer base of homeowners in earthquake prone areas  of the United States and locations world-wide. 

Responsibilities: Research, Instructional Design, Design Document, Storyboard, eLearning Development, Visual Design
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Tools: Articulate Storyline 360, WellSaid Labs, Google Docs, Canva
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Envision Yourself Here: Interview Best Practices


Get Hired intends to recruit and hire 2000 new team members in the upcoming fiscal year. After suffering poor quality and quantity in their hiring pool, Get Hired, is determined to improve what they see as unsatisfactory interviewing practices. This eLearning module outlines Get Hired's updated interview strategy, lays out Get Hired's updated interview best practices, and reinforces Get Hired's commitment to an interviewee-first approach toward hiring. Through understanding and compliance with these new procedures, Get Hired expects to increase the quantity and quality of their new hires. 

Audience: HR interviewers who partner with hiring managers to interview prospective employees.

Responsibilities: Research, Instructional Design, Design Document, Storyboard
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Tools: Google Docs
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Workplace Communication Styles


Communication in the workplace should be simple, right? Turns out communicating with co-workers can be difficult even when we all share a common language. Whether you’re collaborating on a project or simply communicating in the break room, knowing someone's preferred communication style can help to avoid miscommunication and frustration and improve workplace productivity and harmony.

This Camtasia video explores the 4 workplace communication styles (analytical, functional, intuitive, and personal) and how to best connect with co-workers using those styles. 


Tools Used: Camtasia, WellSaid Labs, Canva​, Audiate

​Accompanying Documents: Storyboard
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Experience the Project
 
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From Burnout to Balance: Understanding Burnout in Healthcare


Prior to the COVID-19 pandemic, the U.S. health workforce was experiencing "crisis levels" of burnout. Approximately 35-45% of nurses and physicians and 45-60% of medical students and residents reported symptoms of burnout. Burnout among health care workers can lead to harmful consequences for patient care and safety. Consequences include staffing shortages, decreased patient and provider time, a rise in medical errors, as well as increase infection rates. 

This Vyond video was designed to provide healthcare workers with a broad overview of the three common symptoms of burnout along with practical tips and strategies to help them find balance while they care for others. 
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Tools Used: Vyond, Canva, Youtube Closed Captioning
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Accompanying Documents: Storyboard
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Design Documents


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Collaborating In a Remote Work Environment


The onset of COVID forced Company XYZ to transition a fully in-person work environment to a fully remote work environment. Company XYZ has made the decision to remain fully remote and is in the process of winding down their brick and mortar office space. 

Due to the rushed nature of the initial transition, Company XYZ has found that employee and management feedback continually suggests that current remote teams are finding collaboration to be difficult and time consuming. Therefore, management requested a training that reemphasized the importance of remote work collaboration as a whole and to provide strategies for improvement moving forward. 

This Virtual Instructor Led Training (VILT) was designed to provide employees with training that highlights the benefits of strong remote work collaboration, models and provides successful methods of remote work collaboration, and explains the importance of establishing norms and expectations for remote working teams.
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Facilitator Guide
Experience the Project
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Shake, Rattle, and Roll: Earthquake Safety at Home


In an effort to mitigate risk to itself and its customers, Company X - a residential earthquake insurance provider, wished to create an eLearning module that promoted basic earthquake safety and preventative measures. By providing this training to their customers upfront, Company X wanted to ensure that they would implement basic earthquake safety in the event of an event and begin to take preventative steps at home before an earthquake occurs. To incentivize their customers to take the course, customers are provided with a certificate which offers a premium reduction upon completion.
View Design Doc
View Storyboard
Experience the Project
Picture

Envision Yourself Here: Interview Best Practices


Get Hired intends to recruit and hire 2000 new team members in the upcoming fiscal year. After suffering poor quality and quantity in their hiring pool, Get Hired, is determined to improve what they see as unsatisfactory interviewing practices. This eLearning module outlines Get Hired's updated interview strategy, lays out Get Hired's updated interview best practices, and reinforces Get Hired's commitment to an interviewee-first approach toward hiring. Through understanding and compliance with these new procedures, Get Hired expects to increase the quantity and quality of their new hires.
View Design Doc
View Storyboard
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Introductory Guide to Storm Spotting


The National Weather Bureau (NWB) works with volunteer storm spotters across the United States to verify radar indicated hazardous weather and provide greater lead time to impacted communities. The COVID pandemic prompted the NWB to move from an in-person office by office training solution to a cohesive online eLearning solution. This eLearning module provides spotters with the required information to begin reporting local weather hazards in an appropriate manner as well important spotter safety information.
View Design Doc
Experience the Project
Storm Spotter Safety Challenge
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  • Portfolio
    • Instructional Design
    • eLearning Design
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    • Instructor-Led Training (ILT)
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