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Video Self-Reflection for Educators
Founded by former teachers, Educator's Forte is committed to changing the landscape of professional development for educators. As part of its growing catalog of professional development offerings, I was contracted to design and develop a 1-hour eLearning course on the use of video self-reflection in education.
Course Summary: Video self-reflection offers educators the opportunity to view an honest picture of professional practice that can rarely be seen otherwise. Through the process of video self-reflection, educators have the opportunity to develop a deeper understanding of their students, evaluate the effectiveness of their teaching practice, and consider changes and strategies to better meet the needs of their students. This course offers educators an overview of the self-reflective process, provides a step-by-step walkthrough for recording a video self-reflection using an iPhone or Android, and a method for using video to analyze and refine teaching practice. Audience: This training is offered to K-12 teachers via subscription on a district or individual basis. Responsibilities: Research, Instructional Design, Design Document, Storyboard, eLearning Development, Visual Editing & Design Tools: Articulate Storyline 360, WellSaid Labs, Google Docs, Canva, Photoshop Course Highlights: Click each image below to experience the interaction.
Course information and excerpts published with permission from Educator's Forte.
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Shake, Rattle, and Roll: Earthquake Safety at Home
In an effort to mitigate risk to itself and its customers, Company X - a residential earthquake insurance provider, wished to create an eLearning module that promoted basic earthquake safety and preventative measures. By providing this training to their customers upfront, Company X wanted to ensure that they would implement basic earthquake safety in the event of an event and begin to take preventative steps at home before an earthquake occurs. To incentivize their customers to take the course, customers are provided with a certificate which offers a premium reduction upon completion.
Audience: Targeted toward Company X's customer base of homeowners in earthquake prone areas of the United States and locations world-wide. Responsibilities: Research, Instructional Design, Design Document, Storyboard, eLearning Development, Visual Design Tools: Articulate Storyline 360, WellSaid Labs, Google Docs, Canva |
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SwimSuits Plus: Call Center New Hire Training
A review of call center feedback and successful call center interactions at SwimSuits Plus provided a clear path forward when dealing with challenging customer phone calls. A review of the data showed that there were five clear pro tips when handling any challenging customer call. They included apologizing for the error, explaining the issue, describing the plan to correct the error, offering standard compensation based on the error, and maintaining a positive attitude throughout the call.
This eLearning module walks new hires through three call center scenarios as they learn and apply the five pro tips while dealing with challenging customer phone calls. To successfully complete the module, learners are required to meet the SwimSuits Plus customer satisfaction benchmark of 80%. Audience: This training is offered to all call center new hires at SwimSuits Plus. In addition, the training may be provided to existing call center employees as need arises based on performance or as a future refresher training. Responsibilities: Research, Instructional Design, eLearning Development, Visual Design Tools: Articulate Storyline 360, WellSaid Labs, Google Docs, Canva |
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Introductory Guide to Storm Spotting
The National Weather Bureau (NWB) works with volunteer storm spotters across the United States to verify radar indicated hazardous weather and provide greater lead time to impacted communities. The COVID pandemic prompted the NWB to move from an in-person office by office training solution to a cohesive online eLearning solution. This eLearning module provides spotters with the required information to begin reporting local weather hazards in an appropriate manner as well important spotter safety information.
Audience: This training is offered to the general public nationwide on a rolling basis as a means to become a certified NWB storm spotter. The learner can take the course at any age, but must be thirteen years or older to report conditions to the NWB. Responsibilities: Research, Instructional Design, Design Document, eLearning Development, Visual Design Tools: Articulate Rise 360, Articulate Storyline 360, WellSaid Labs, Google Docs, Canva |
